Refund policy

At Grace Design Studio, every item is handcrafted and printed to order especially for you, so please review your order carefully before checkout.

 

Because our canvas prints, mugs and photo gifts are custom-made using the images and specifications you provide, we're unable to accept returns or offer refunds for change of mind once an order has entered production.

 

Order changes or cancellations: If you need to change or cancel your order, contact us at gracedesignstud@gmail.com within 2 hours of placing it. Once production has started, we can no longer make changes or cancel.

 

Damaged or incorrect items: If your order arrives damaged, or isn't what you ordered, email us at gracedesignstud@gmail.com within 7 days of delivery with a photo of the item. We'll arrange a free reprint or a full refund, whichever you prefer.

 

Refunds: Approved refunds are issued to your original payment method within 5-10 business days.

 

Contact us: gracedesignstud@gmail.com or via WhatsApp on 079 453 9719.